Air Conditioning Recharge, Batteries, Battery Check, Brake Inspection, Brakes, Bulb Replacement, Catalytic Converter, Exhausts, Front and Rear Brake Pads and Disc Check, Front Wheel Alignment, MOT, Servicing, Servicing, Suspension Check, TPMS (Tyre Pressure Monitoring Systems), Tyre Repair, Tyre Repair, Vehicle Health Check, Wheel Alignment, Wheel Balance Check, Winter Check, Steering Geometry
We decided to purchase a car in October from Waylands, after test driving with them them over a year ago. After some negotiating and great service from Elaine we went ahead. Elaine kept us fully informed until delivery, which included a comprehensive hand over from James. We are really pleased with the car, and would definitely recommend Waylands Reading. Thanks!
This Sunday noon we visited the new showroom to see, try and order a new Volvo hybrid and to enquire about the charger unit at home. Unfortunately this was not to be! The female receptionist was excellent -pleasant, polite and efficient And asked us for a drink but the salesman John exactly the opposite. He said there was none to try, don’t know when it’ll be possible to try one and the delivery was February 2020. We wanted to discuss further but he didn’t offer us seat or chance to discuss in detail. However he printed for us some price charts and spec sheets. From the display cabinet in the showroom I wanted to buy Volvo brand leather case for my iPhoneX but it was the early model. John said I should be looking for these in the mobile phone shop. Will you have that in stock John at a later date? ‘No’ was his curt reply! No courteousness, no up-selling, no salesmanship. Dear Volvo - training & quality revision please. Thank you.
The team at Waylands, in particular Scott, have been fantastic to deal with. What’s even more outstanding is the aftercare. Scott didn’t just sell us a car and move on, he followed up to check that we were happy & comfortable with the car, then months later when we had an issue (no fault of the car, user error) Scott went above and beyond to help us out on a Sunday. I would highly recommend.
From the first day I walked into this dealership to collecting my lovely new car was a sheer delight. The customer service was second to none. I felt I was a valued customer and nothing was too much trouble. Because I was very unsure which car I really wanted I was guided through all options with no hard sales just lots of good information. Buying a new car can be quite daunting but my salesman Mitch Taylor soon put me at ease and was so very helpful.
Paul, Joe, Kallum & Ollie all made me feel very welcome. I had no idea what I wanted and Kallum was very patient with me discussing all the options and helped me find my new car. Top employees who seemed fo have genuine care for my needs.
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